Functional Support Activities
✓ Troubleshoot failure functionalities
✓ Execute changes in functional mapping & reports
✓ End User Training on need basis
✓ Develop functional specifications for minor enhancements
✓ Documenting any configuration changes as per standards
✓ Resolve functional issues / SAP process related queries raised by end users
✓ Analysis of existing processes, identification of gaps, recommendation on areas that requirement improvement
✓ Analyze and understand the business needs of customer and prepare a clear IT roadmap to address all future requirements
✓ Execute changes in functional mapping & reports
✓ End User Training on need basis
✓ Develop functional specifications for minor enhancements
✓ Documenting any configuration changes as per standards
✓ Resolve functional issues / SAP process related queries raised by end users
✓ Analysis of existing processes, identification of gaps, recommendation on areas that requirement improvement
✓ Analyze and understand the business needs of customer and prepare a clear IT roadmap to address all future requirements
Technical Support Activities
✓ Bug fixes to the enhancements made
✓ Development of new Reports / Conversion Programs
✓ Develop technical specs for new technical development
✓ Develop interface codes to meet Functional Specifications / Change
✓ Optimize custom developed programs wherever feasible to improve system performance
✓ Testing – Test Customer specific objects as and when required
✓ Documentation – Develop and maintain appropriate documentation for knowledge management.
✓ Patch Update – Analyzing and applying of SAP patches on a periodical basis or based on requirements.
✓ Development of new Reports / Conversion Programs
✓ Develop technical specs for new technical development
✓ Develop interface codes to meet Functional Specifications / Change
✓ Optimize custom developed programs wherever feasible to improve system performance
✓ Testing – Test Customer specific objects as and when required
✓ Documentation – Develop and maintain appropriate documentation for knowledge management.
✓ Patch Update – Analyzing and applying of SAP patches on a periodical basis or based on requirements.